Implementation
Commitment to Quality
User Training
FTP Access
ORMED X Network Status

We’ve got you covered

Ongoing Support Services

Ongoing support services are included in every service agreement. No extra billing. Complete peace of mind.

Our software is incredibly easy to use. Most importantly, it works, which is why, while supporting over 2,700 applications, our help desk is contacted less than 10 times a day.

The help desk is open Monday through Friday, 7:30 a.m. to 5:00 p.m. (MT).

New Ormed Helpdesk System Implemented

In 2007, Ormed implemented a new help desk system that facilitates consistent issue management procedures and quality outcomes. To take full advantage of this advancement, we require all users to e-mail support issues (one issue per e-mail) to the relevant Professional Services team for their attention and resolution. A live hotlink to each product suite is included below, and instructions about using the help desk system are available in a brief Helpdesk Guide.

Priority is given to written support requests before telephone support requests. On the other hand, if your issue is of an urgent nature, for example, something is holding up your payroll, please call us -- 780.482.7200 -- after submitting your e-mail support request and we will do everything we can to put you at the top of the queue.

When you e-mail your issue, our system will automatically acknowledge receipt of your e-mail, so you’ll know we received your e-mail and it will be addressed in a timely fashion. The subject line of this acknowledgement will include the ticket number the system has automatically assigned to your issue. Please use this number whenever referring to a specific issue. (Some e-mail systems may flag such acknowledgements as SPAM, so if you don’t receive an automatic acknowledgement, please let us know by phone and we will work with your IT team to resolve the matter.)

The same help desk tool will also allow you to share your enhancement ideas with us and, in the near future, we will create an online interface to allow you to see the status of your ticket(s) at any time.

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Ormed's support is excellent... better than any vendor I've ever dealt with.

Bob Curry,
Purchasing Manager