Implementation Services
Implementation of Ormed software is carefully planned, executed, and monitored to achieve your stated goals and ensure a successful transformation with a high level
of stakeholder buy-in and easy access to up-to-date ROI information.
Every implementation begins with a Benefits Realization Tracking Matrix that outlines key opportunities for improvement and tracks progress relative to historical activities, planned benchmarks, and actual
project results.
Our proven implementation process and training initiatives maximize learning for all end-users, regardless of each individual's comfort level with technology, with minimum disruption of day-to-day activity throughout the transition process.
User Training Services
Just because our software is intuitive and easy to use doesn't mean
we leave you hanging out there to flounder around until you know
what you're doing with it and feel comfortable using it to
its maximum potential.
Ormed training is available to help every user – regardless of their position in the organization – quickly gain competence and proficiency. Professionally delivered by product specialists, each training session
can be customized to your precise requirements.
Training can occur before, during, and after implementation…
at your convenience and as required. Training services can be provided
on-site or online, and professionally developed documentation and training materials can provide each user with valuable resources to refer to anytime.
User-friendly documentation and embedded help files and efficiency tips provide ongoing, day-to-day assistance with Ormed functionality and features to help users:
- Quickly gain proficiency,
speed, and accuracy - Take full advantage of full Ormed functionality
- Increase efficiency
and productivity - Troubleshoot problems 24/7
- Advance skills and knowledge
Our Commitment to Quality
We develop and support quality software that satisfies demand
for rich functionality, robustness, reliability, integration, security,
and ease-of-use.
We follow a defined design methodology when developing new software products and releases, assuring you that each Ormed product you purchase has been developed using consistent practices and
can be relied upon to perform predictably to high standards.
Ormed software is downloaded from our website, eliminating administration and shipping delays and ensuring fast,
easy access to the latest release.
Client Support Portal
Ongoing support services are included in every service agreement.
No extra billing.
Complete peace of mind..
Our software is incredibly
easy to use. Most importantly,
it works, which is why, while supporting over 3,700 applications, our help desk is contacted less than
10 times a day.
The ticket-based Helpdesk is open Monday through Friday, 7:00 a.m. to 7:30 p.m. (ET).
All support issues should be logged on this website. This system allows Ormed to direct your support request immediately to the employee that is most capable of resolving your issue.
Furthermore, you will get better transparency into your issue, so that you can be confident that your issue has been captured, and is being addressed appropriately.
- Never again feel left out
of the loop!
- Never feel that your requests are not important!
of the loop!
